The Lithuanian Radio and Television Center (Telecenter) is a state-owned joint-stock company. Telecenter is among the companies of strategic importance to national security. The infrastructure of the company’s high towers and masts (over 100 meters) allows the television signal to cover almost 100% of Lithuania.

The company also manages a nationally unique engineering structure, Vilnius Television Tower (height 326 m), and the Paukščių takas restaurant. Over 120,000 people (from Lithuania and abroad) visit Vilnius TV Tower in each year.

“By digitising all documentation processes and implementing GoPaperless solutions, we believe we are contributing to environmental conservation. Since the number of printed documents has dropped, we have reduced paper usage by about 4.5x per year.”

Edita Kėkštienė, Assistant to the CEO

Challenge

Telecentras has been signing documents electronically for some time now, and the days when they didn’t use GoPaperless are now a thing of the past. During the pandemic, when most businesses shifted to remote work, Telecentras quickly adapted its processes to facilitate remote work.

The company agrees that the opening weeks of the pandemic were challenging. Communication with external partners and clients, as well as the volume of internal documents, not only did not decrease but significantly increased due to unforeseen events arising from market crises, etc. With everyone working remotely, manual signing became a cumbersome and inflexible process, requiring a quick search for a solution – and thus, their collaboration with GoPaperless began.

Solution

The organisation considered security, ease of use, and convenience while selecting an e-signing solution. Telecentras places a high priority on information, customer, and data security because of its strategic significance to national security. As such, this was among the most crucial factors to take into account while selecting a service provider.

The organisation evaluated multiple solutions on the market and concluded that signing documents using GoPaperless is secure, simple, and convenient. The company emphasises its confidence in GoPaperless solutions as all electronic signatures are created using secure electronic identity verification procedures that meet the strict requirements of the eIDAS law. Even when traveling outside of Lithuania, logging in and signing all documents is simple and convenient.

The challenges caused by the COVID-19 pandemic forced the company’s Document Management System (DMS) upgrade project to be accelerated. Telecentras aimed to make all processes even smoother and more efficient. The company had already tested GoPaperless solutions and knew that when choosing a new DMS provider, they wanted the document signing process in the new DMS to be integrated with GoPaperless.

Result

Telecentras observes that the document preparation and signing procedure has been considerably expedited and streamlined when compared to its operations when all documents were signed and coordinated physically. The organisation has become more mobile and flexible, as, when needed, documents can be signed regardless of one’s location, which was not only inconvenient but sometimes impossible.

The Telecenter bases its activities on the principles of sustainable business. Therefore, transferring all documentation processes to the digital space and starting to use GoPaperless solutions contributes to preserving nature. The volume of printed documents has decreased, and the company now has reduced paper usage by more than 4x annually. Before digitising documents, Telecentras printed about 98,000 sheets of paper per year. Through the digitisation of document-related operations, approximately 22,000 sheets of paper are used annually.